Day Shift Operations Manager

We are seeking an experienced Operations Manager to join our growing team in our Bacolod office. As the Operations Manager, you will be responsible for overseeing all aspects of our operations to ensure efficiency, productivity, and profitability. You will play a key role in streamlining processes, managing resources, and implementing strategies to drive growth and success for our organization.

• Develop and implement operational policies and procedures to optimize efficiency and productivity.
  
• Manage day-to-day operations, by leading and motivating a team of employees, providing guidance, training, and performance feedback.
  
• Analyze data and metrics to identify areas for improvement and implement solutions.
  
• Collaborate with other departments to ensure seamless coordination and communication.
  
• Maintain compliance with regulatory requirements and industry standards.
  
• Identify opportunities for business growth and expansion.
  

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
  
• Proven experience in operations management or a similar role, specifically in a BPO or call center
  
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
  
• Excellent analytical and problem-solving abilities.
  
• Solid understanding of company and individuals' performance metrics.
  
• Proficiency in Google suite services
  
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
  
• Excellent English communication skills, both written and verbal.
  
• Must be willing to work flexible hours as needed.
  
• Must work ON SITE
  

Benefits

• Day Shift
  
• HMO, for you and your dependencies
  
• Life Insurance and Dental Cover    
  
• 13 Month Salary
  
• Travel & Food Allowance
  
• Attendance Allowance
  
• Paid Time Off
  
• Biweekly Pay Runs